Conversation AI - Round Robin Calendar

Conversation AI: Book Appointments with Contact’s Assigned User

Conversation AI now supports booking appointments directly with the contact’s assigned user when using round-robin calendars. Previously, appointments were scheduled randomly with any available user, which could lead to inconsistent customer experiences.

How it Works?

When the appointment preference “Always book with the contact’s assigned user” is enabled, Conversation AI will:

• Automatically book new appointments with the user assigned to that contact.

• Bypass the standard round-robin scheduling logic to ensure continuity

To enable this:

• Go to your calendar settings

• Edit a round robin calendar

• Select the contact routing preference

• Toggle Always book with the contact’s assigned user to the ON position.

• Click Apply to save your changes.

NO settings or changes required inside conversation AI