KNOWLEDGE CENTER
🔍 Message Failed? Now You’ll Know Exactly Why
📥 Overview
We’ve upgraded how message delivery errors are displayed inside the Conversations page. Instead of confusing or technical error codes (like 30005 or 21610), you’ll now see clear explanations and helpful links when SMS or MMS messages fail to deliver.
📊 What’s New?
Plain-language error messages are now shown inline on failed messages
Each message includes a "Learn More" link to a detailed support article
Fully supported across desktop and mobile apps
Helps you quickly understand and take action when a message can’t be delivered
⚡ What You Need to Do
Nothing! This update is already live and applied automatically across your application.
🔍 Why It Matters
Gives you instant clarity when messages fail — no more guessing what a code means
Direct access to support resources makes it easier to resolve common issues
Designed to save you time and provide more control, while support remains just a click away if needed
🔍 Message Failed? Now You’ll Know Exactly Why
📥 Overview
We’ve upgraded how message delivery errors are displayed inside the Conversations page. Instead of confusing or technical error codes (like 30005 or 21610), you’ll now see clear explanations and helpful links when SMS or MMS messages fail to deliver.
📊 What’s New?
Plain-language error messages are now shown inline on failed messages
Each message includes a "Learn More" link to a detailed support article
Fully supported across desktop and mobile apps
Helps you quickly understand and take action when a message can’t be delivered
⚡ What You Need to Do
Nothing! This update is already live and applied automatically across your application.
🔍 Why It Matters
Gives you instant clarity when messages fail — no more guessing what a code means
Direct access to support resources makes it easier to resolve common issues
Designed to save you time and provide more control, while support remains just a click away if needed