To further secure the messaging ecosystem, we’ve introduced a new identity verification step during A2P registration for users who exhibit certain risk signals.

What’s New:

We’ve integrated user verification that helps verify user identities in real time. This helps us stay ahead of evolving carrier requirements and ensures that only legitimate users are able to register and send messages through A2P.

What to Expect: Some users will now be prompted to complete a brief identity check as part of the A2P flow.

The user journey: After entering business and contact details, users may be shown a verification prompt.

Users will be guided to:

• Capture a live selfie (includes simple face movement instructions)

• Click an Image/Upload a valid government-issued ID

• Verification happens instantly. Upon success, users are returned to the registration flow to proceed as usual.

Screenshots of the new experience

Why It Matters

• Protects the agencies from fraud, brand impersonation, and abuse.

• Supports compliance with industry-wide verification standards.

• Designed for minimal disruption to genuine users—most won’t notice a change.

• This change helps us continue to offer a trusted, compliant, and secure messaging experience across the board.