We are excited to introduce the Internal Comments feature, designed to help teams and individuals collaborate and manage conversations more effectively by adding private, internal comments to conversations. Using internal comments, you can share information, get feedback, review your responses, and ensure critical updates and insights are captured seamlessly within the conversation thread.

Whats New? 👀

You can now add internal comments to collaborate with your team while engaging in conversations with your contacts. These comments will remain visible only to users and will not be seen by the contact, ensuring smooth and private communication.

• Internal Comments: Add internal comments while having conversations. These comments are not shown to the contact, ensuring private communication within users. ✍️

• Mention Users: Tag team members in internal comments by typing @ followed by their name.⚡

• Mentioning a user in a conversation adds them as a follower and grants them access to the contact and conversation, even if they previously had only assigned data access.

• Filters: Quickly find all conversations where you’ve been mentioned or a specific user has been mentioned using the Mentions quick filter. 👁️

• Within an individual conversation, apply the Internal Comments filter to see only the internal comments, allowing for quick access to all comments in sequence.

• Notifications: Receive notifications when someone mentions you in an internal comment or for new messages on conversations where you have been mentioned.

How This Helps: 🤩

• Better Collaboration: Internal comments allow team members to discuss and share information privately without disrupting the conversation with contacts.

• Stay Informed: Quick mentions and notifications ensure everyone is updated on important messages and feedback.