KNOWLEDGE CENTER
💬 Conversations: Quick Replies for Facebook and Instagram Messages 💫
We’re excited to introduce Quick Replies, a feature that allows you to enhance customer interactions on Facebook and Instagram Messenger! Quick Replies provide predefined message suggestions that customers can easily tap to send, enabling quicker responses and a more efficient engagement experience.
Whats New? 👀
Setup Quick Replies:
You can now set up Quick Replies within the Facebook Interactive Messenger or Instagram Interactive Messenger actions in workflows.
Configure up to 13 quick replies, each with a maximum length of 20 characters.
Quick Replies are displayed as predefined options on the customer’s interface, allowing them to easily select and send a response with one tap.
This feature guides the conversation, making it easier to engage customers and keep communication clear and structured.
Visibility and Functionality:
Quick Replies are visible only as part of the most recent message and function as single-tap responses.
Once a quick reply is selected, the customer cannot change their choice, ensuring a focused interaction.
All available quick reply options will be displayed in the conversation, offering full visibility to the user.
The selected reply will be highlighted in blue and will appear as a received message, ensuring users can clearly see the customer's selection and the context of the conversation.
Channel-Specific Conditions
Facebook: You can add Quick Replies alongside buttons and images, providing more options for customer interactions.
Instagram: You can either add buttons or Quick Replies in a message. Quick Replies can only be added when no attachments are included in the same message.
Why This Helps:
Enhanced Engagement: Quick replies encourage faster and more efficient customer responses.
Guided Conversations: Businesses can steer conversations in the desired direction by offering a set of relevant replies, helping them gather information or move the customer toward specific actions, such as booking, purchasing, or signing up.
Clear Context: By displaying the quick reply options and the customer’s selection, users can easily track the interaction and follow up as needed.
💬 Conversations: Quick Replies for Facebook and Instagram Messages 💫
We’re excited to introduce Quick Replies, a feature that allows you to enhance customer interactions on Facebook and Instagram Messenger! Quick Replies provide predefined message suggestions that customers can easily tap to send, enabling quicker responses and a more efficient engagement experience.
Whats New? 👀
Setup Quick Replies:
You can now set up Quick Replies within the Facebook Interactive Messenger or Instagram Interactive Messenger actions in workflows.
Configure up to 13 quick replies, each with a maximum length of 20 characters.
Quick Replies are displayed as predefined options on the customer’s interface, allowing them to easily select and send a response with one tap.
This feature guides the conversation, making it easier to engage customers and keep communication clear and structured.
Visibility and Functionality:
Quick Replies are visible only as part of the most recent message and function as single-tap responses.
Once a quick reply is selected, the customer cannot change their choice, ensuring a focused interaction.
All available quick reply options will be displayed in the conversation, offering full visibility to the user.
The selected reply will be highlighted in blue and will appear as a received message, ensuring users can clearly see the customer's selection and the context of the conversation.
Channel-Specific Conditions
Facebook: You can add Quick Replies alongside buttons and images, providing more options for customer interactions.
Instagram: You can either add buttons or Quick Replies in a message. Quick Replies can only be added when no attachments are included in the same message.
Why This Helps:
Enhanced Engagement: Quick replies encourage faster and more efficient customer responses.
Guided Conversations: Businesses can steer conversations in the desired direction by offering a set of relevant replies, helping them gather information or move the customer toward specific actions, such as booking, purchasing, or signing up.
Clear Context: By displaying the quick reply options and the customer’s selection, users can easily track the interaction and follow up as needed.