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Conversations: Contact Merging for Facebook/Instagram Contacts

Conversations: Contact Merging for Facebook/Instagram Contacts

August 11, 20250 min read

✨ Now, when a contact enters through Facebook or Instagram and later shares an email or phone number that matches an existing contact, the system will automatically merge the contacts - ensuring one complete profile. However, if the sub-account has explicitly enabled “Allow duplicate contacts”, the automatic merge will not happen.

👀 What’s New?

  • Facebook/Instagram contacts are now automatically merged if their email or phone matches an existing contact 🔄

  • Prevents duplication and keeps all conversations and details in one place

  • Automatic merge is skipped if the account has turned on “Allow duplicate contacts”

Conversations: Contact Merging for Facebook/Instagram ContactsConversations
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Conversations: Contact Merging for Facebook/Instagram Contacts

Conversations: Contact Merging for Facebook/Instagram Contacts

August 11, 20250 min read

✨ Now, when a contact enters through Facebook or Instagram and later shares an email or phone number that matches an existing contact, the system will automatically merge the contacts - ensuring one complete profile. However, if the sub-account has explicitly enabled “Allow duplicate contacts”, the automatic merge will not happen.

👀 What’s New?

  • Facebook/Instagram contacts are now automatically merged if their email or phone matches an existing contact 🔄

  • Prevents duplication and keeps all conversations and details in one place

  • Automatic merge is skipped if the account has turned on “Allow duplicate contacts”

Conversations: Contact Merging for Facebook/Instagram ContactsConversations
Back to Blog