Access the Dashboard

• Navigate to the Conversation AI Bot section.

• Open any bot for which you want to track the preformance

• Open the new Dashboard tab.

Monitor Key Metrics

• Total Unique Contacts: Number of unique contacts engaged.

• Actions Triggered: Total bot-driven actions completed.

• Appointments Booked: Successful appointment scheduling via the bot.

• Average Messages per Contact: Helps optimize response settings.

• Time Saved: Estimates the reduction in manual effort.

Filter & Compare Data

• Use Channel Selector and Date Range Selector to refine insights.

• Compare performance across different periods.

Receive Actionable Insights

• Get recommendations to enhance bot performance.

Future Enhancements:

Track Most Asked Questions: Identify common questions and suggest adding them to the FAQ for better bot efficiency.

Why It Matters?

• Greater Transparency: SMBs can now track bot performance with clear, real-time data.

• Enhanced Optimisation: Actionable insights help businesses refine bot responses and maximise efficiency.

This update empowers SMBs to make informed decisions, improve AI-driven customer interactions, and maximise their bot’s value. 🚀